Privacy Policy – How 299det Collects, Uses, and Protects Your Data

When you create a 299det account, we collect the following information:

• Full legal name as it appears on your official identity document
• Date of birth (to verify that you meet the 21+ age requirement)
• Residential address in Bangladesh (city, district, postal code)
• Email address used for account communications
• Mobile number associated with your bKash, Nagad, or Rocket mobile wallet
• Username and encrypted password (passwords are never stored in plain text)
• Preferred currency (Bangladeshi Taka, BDT)

To comply with our know-your-customer obligations and to protect the platform from fraud and underage gambling, we may collect and retain copies of:

• National Identity Card (NID) — front and back
• Passport biographical data page
• Birth certificate (where NID or passport is unavailable)
• Utility bill or bank statement as proof of address (issued within 90 days)
• Selfie photograph for liveness verification, where requested

KYC documents are stored securely and are accessed only by authorised compliance personnel. They are retained for the minimum period required by our legal obligations and then securely deleted.

Each time you deposit or withdraw funds on 299det, we record transaction details including:

• Deposit and withdrawal amounts in BDT (৳)
• Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Mobile wallet account number or bank account reference (partially masked)
• Transaction timestamps in Bangladesh Standard Time (BST, UTC+6)
• Transaction status and any error codes returned by the payment processor

299det does not store full payment card numbers or complete mobile wallet PINs. Payment tokenisation is handled by our certified payment processing partners.

We maintain a detailed record of your activity on the 299det platform, including:

• Games played, bet amounts, outcomes, and winnings across all product verticals (slots, live casino, cricket betting, Andar Bahar, Keno Bonus Number, and others)
• Sports betting markets accessed, odds accepted, and bet settlement results
• Session start and end times, session duration, and game provider interactions
• Bonus offers claimed and wagering requirement progress
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

This data is used to personalise your experience, detect problem gambling patterns, identify fraud, and ensure that bonus terms are honoured correctly.

When you access 299det, our servers and analytics tools automatically collect certain technical data about your device and connection, including:

• IP address and approximate geographic location (city-level)
• Device type, operating system, and browser version
• Screen resolution and device language settings
• Referring URL and navigation path through the site
• Pages visited, time spent on each page, and click interactions
• Cookie identifiers and session tokens (see Section 7 for full cookie details)

When you contact our customer support team by email, live chat, or any other channel, we retain records of those communications — including your messages, our responses, and any attachments — for quality assurance, dispute resolution, and compliance purposes. If you participate in surveys or promotional activities, responses you provide are also retained.

The majority of data processing on 299det is necessary to perform our contract with you — that is, to operate your account, process your bets and payments, and deliver the gaming services you have signed up for. Without this processing, we cannot provide our services to you.

We process certain categories of data — including technical and device data, fraud signals, and anonymised analytics — on the basis of our legitimate interests in operating a secure, fair, and commercially viable platform. In each case, we have assessed that our legitimate interests are not overridden by your rights and interests.

Some processing is required by applicable law — for example, retaining KYC documents to comply with anti-money laundering requirements, or providing information to law enforcement authorities in response to a valid legal order.

Where processing is not covered by the above bases — for example, sending you optional marketing communications about new games, promotions, or seasonal offers — we will ask for your explicit consent at the point of collection. You may withdraw marketing consent at any time by contacting [email protected] or updating your account preferences.

Account registration data, gaming history, transaction records, and communications are retained for the full duration of your active 299det account plus a minimum period of five (5) years following account closure, to meet our anti-money laundering and responsible gaming record-keeping obligations.

Copies of identity documents submitted during the KYC verification process are retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later. After the mandatory retention period expires, these documents are securely and permanently deleted.

Session cookies are deleted when you close your browser. Persistent cookies expire according to the individual cookie's lifespan (typically 30 to 365 days). Server-side log data containing IP addresses and device identifiers is retained for a maximum of 12 months for security monitoring purposes.

If you have opted in to marketing communications, we retain a record of your consent, including the date and method of consent, for as long as you remain subscribed and for a further two (2) years after you withdraw consent, to demonstrate compliance with applicable requirements.

These cookies are essential for the 299det platform to function. They enable core features such as secure login sessions, account authentication, fraud detection, and the shopping basket functionality used in our promotions. You cannot opt out of strictly necessary cookies without losing access to core platform functions.

We use analytics cookies to collect aggregated, anonymised information about how players navigate the 299det platform — which pages are most visited, where players encounter errors, and how long sessions last. This helps us continuously improve the platform. You may opt out of analytics cookies via your browser settings without affecting your ability to use 299det.

These cookies remember your settings and preferences — such as your language preference, last-visited game category, and responsible gaming tool configurations — so that you do not need to reconfigure them on every visit. Disabling these cookies will mean your preferences are not saved between sessions.

You have the right to request a copy of the personal data 299det holds about you, along with information about how that data is being used. We will respond to verified access requests within 30 days of receipt.

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update many account details directly through your 299det account settings dashboard.

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer needed for the purpose it was collected. Please note that some data must be retained for legal compliance reasons (such as KYC records and transaction histories) and cannot be deleted on request during the applicable mandatory retention period.

You may request that we restrict the processing of your personal data in specific circumstances — for example, while a dispute about data accuracy is being resolved. Where processing is restricted, we will continue to store your data but will not actively use it until the restriction is lifted.

Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider. This right applies to data you provided to us directly and which we process on the basis of your consent or contract.

You have the right to object to the processing of your personal data where we are relying on legitimate interests as the legal basis. You also have an absolute right to object to the use of your data for direct marketing purposes at any time, with no exceptions.

Platform: 299det (https://299det.onl)

Email: [email protected]

Subject line for data requests: "Data Rights Request" or "Privacy Enquiry"

Response hours: Bangladesh Standard Time (BST, UTC+6), Monday to Saturday

Target response time: Within 5 business days for general enquiries; within 30 days for formal data rights requests